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Our Obligations: Licensed movers are required to carry cargo insurance on items moved. This insurance typically covers thirty to sixty cents per pound per article and may vary from state to state. We cover sixty cents per pound at no additional cost to you and without a deductible. Like most moving companies, we offer full value coverage. You can insure the full load or specific items. If you wish to insure specific items, a list with the declared value must be approved by us. Before purchasing additional insurance, check your homeowners policy to see if these items are already covered.
We may at our option, pay in excess of the required amount, provided damages did not result from any unusual hardship placed on the movers such as: having loaded furniture, excessive weight, narrow doors/halls, or any other conditions that we determine to be "at risk" in which the estimator was unaware. We do not cover items made of pressed-wood, particleboard, items that we determine to be weak, loose, or of inferior quality or that had pre-existing damages, dry rot, cracks or missing parts. This additional coverage is strictly at our option provided the movers were shown the damage prior to their leaving. The coverage would not exceed 50% of the cost of your move less any discounts given and does not cover any item(s) moved free of charge.
Our goal is to provided you with a damage free move. Fortunately, with our movers, damages are minimal and very infrequent due to extensive training and strict moving procedures. Stretch-wrap is used by us on selected items: china cabinets, light upholstery, loose/fragile furniture, and some antiques for extra protection prior to moving the item from your home. Our use of this, floor runners, carpet protection, as well as other precautions help to minimize claims. Our movers are selectively chosen and hired for long term employment. Our appreciation (as well as yours) of their services insures their respect for you and your belongings.
Your Obligations: You are responsible for "what" and "how" you pack. You should have all items in "ready to move" condition ( furniture empty and disassembled if needed , appliances empty and disconnected ) unless otherwise included in your estimate. Please see "Packing Tips" & "Moving Tips" on this site for other obligations and useful information.
Do not pack any of the following items for movers to move or store: perishables, hazardous materials, weapons, flammables, aerosols, oils, fluids, liquids, matches, candles, batteries, articles of extra ordinary value, documents , or specie including money, jewelry, coin or stamp collections, etc. This includes any machinery or equipment containing any fluids mentioned unless such fluids have been completely drained or the tank removed. Damage or loss resulting from your packing or our moving such items would not be covered under the movers liability insurance unless specifically excepted and stated in the contract or Bill of Lading (BOL). These items should be removed from areas to be moved prior to the movers arrival.
If any damage occurs as a result of our services, you should notify the move supervisor prior to his departure. You are welcome to call the office as well. Your claim will be processed immediately and resolved in a timely manner.
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Call For a Free Estimate (757) 595-0001 Office Hours are 9AM to 6PM, Mon-Sat |



